No human is wise at all times. And there is no getting around it. Mistakes do happen, no matter the industry you lot're engaged in. The organisation went down, a client's package is lost, the food a client ordered is delivered late, just insert your option. Such stories are widespread in a customer service niche.

How to say it'due south your mistake? Plainly, blurting out a trivial "Sorry!" isn't an option. Being a business organization possessor, yous probably care for client loyalty and retentiveness and want your audition to stay with you as long every bit possible.

Nosotros are hither to ease your distress when composing those heartfelt lines. You'll say "sorry for the inconvenience" sounding more natural, original, and non clichéd subsequently reading this piece. Here information technology goes!

What is "distressing for the inconvenience" significant?

When you say these words, you apologize for the mistake and the inconvenience acquired by your deportment (or the lack of any) to a client. This phrase is often overused in a customer service industry and many people interpret it as "We know nosotros messed up though you accept to put up with that". That's why y'all accept to quit using this line left and right. That's our adjacent stop.

Reasons to stop saying "sorry for the inconvenience"

  1. Lack of authenticity. The phrase in question has been used since year one and already become cheesy. Most clients know about it and retrieve a support squad may use it on autopilot even in an email circulate. Don't practise that, change the system!
  2. More than an inconvenience. A customer faces a poor experience, could it exist worse? A brand shouldn't be saccharide-coating even if the state of affairs seems similar a trifle (from a brand's perspective). At the end of the solar day, yous desire customer perception to be positive.
  3. Unempathetic meaning. Let'south call a spade a spade: "pitiful for the inconvenience" may sound a little draconian. In well-nigh cases, this is true without a follow-upwardly alphabetic character. Do y'all want your customers to feel similar they're treated with no respect?
  4. No urgency. 1 of the first rules of customer service is solving a client's issue ASAP. If you merely say you're [terribly] sorry, information technology won't show your willingness to lend a helping mitt speedily.

Note!
To sell the idea even more, here is a quick checklist of the things to take into account when shaping a thoughtful and clever "lamentable about the inconvenience" dialogue (plus, some useful phrases to include):

  • Heed the empathy

I tin can see how important this is..

I realize all the frustration..

I would feel this fashion besides..

  • Be proactive

I am hither to apologize for the inconvenience we acquired yous..

This is [your proper name], I am writing to say I am sorry for the delayed response.

It's [your name] with [company name]. I see you're having trouble with..

  • Acknowledge your mistakes

My mistake! As a token of my apology, please take..

This is all our fault. Sorry for the inconvenience!

My bad! We are on it so that it doesn't happen again.

  • Provide workaround

And so, hither are the options I remember fit:…

Allow me provide you with an culling:..

Would yous mind taking a wait at programme B?

  • Be approachable

In example you need farther description, drop me a line at [email address].

Delight let me know if there is anything else I tin can do for yous. I am ever available.

Feel gratuitous to schedule a phone call/chat with me.

"Distressing for the inconvenience" alternatives to enrich your repertoire

Brands do repent. All the same, they do non always go with simply "We apologize for any inconvenience". The meaning is kept though, the words are dissimilar. Before we cut to the chase here, let me set real-globe examples.

Adidas was sorry after sending an email with an insensitive subject area line to all Boston Marathon finishers. Clearly, "Congrats, you survived the Boston Marathon!" was non a pleasant thing to say on a Patriots' Day race. The message was met with pushback. So, what were their apologies for the inconvenience? "Nosotros are incredibly sorry", 'We deeply apologize for our error".

Another example is Jeff Bezos saying "sorry for the inconvenience" after the infamous Kindle accident. Amazon deleted copies of "1984" and "Brute Farm" from the users' Kindles. Ii things that caught my eye here: one) the CEO didn't express regrets point-blank and 2) the finish line "With deep amends to our customers" seems whole-hearted and unconventional.

Existence a linguistic communication enthusiast, I'm constantly on the lookout for unusual vocab and lexical expressions as it is. Then, I want to provide yous with alternative ways of saying "sorry for the inconvenience" without actually pronouncing these words (substituting them with both formal and less formal synonyms, if you will):

  1. Please, take my sincere apologies…
  2. How tin can I make up for the [tardily respond/this unsatisfying situation,etc.]…
  3. I realize the situation is discomforting, I would experience it too…
  4. Every bit a business concern, we can come across how frustrating this issue can exist…
  5. This is unacceptable and we realize we let you lot down.
  6. We do apologize for the problem..
  7. I regret whatsoever trouble you lot may accept faced with the system…
  8. On behalf of our team, I would similar to make amends for [the consequence]..
  9. It'south our bad and we do understand that! Let us find another solution…
  10. Your [issue] is already taken care of. Mea culpa!
  11. I want to extend my sincerest apologies for…
  12. Nosotros securely regret this incident..
  13. This is quite a state of affairs. As a token of amends, we are…
  14. We screwed up! The weather and our horoscopes are to blame!
  15. As a way to ask for your forgiveness, we're offering…
  16. This was an annoying slip-up on our role and we are distressing.
  17. We shouldn't have done that. The fault is 100% ours.
  18. Nosotros're extremely grieved that … And to make it up to you lot we..
  19. I offer you lot an amends for the discomfort you may accept faced …
  20. Huge apologies to you equally our loyal and much-valued customer.

Sometimes when things get south, all y'all tin can offer to a customer is your sincere amends. But y'all take to practice that correct. The nigh important affair is to exist artistic, stay professional person, and not to lose your nervus (or at to the lowest degree try to practise that).

Quick note!

The bad and the good ways to say "deplorable for the inconvenience" which you will want to write on a post-it 👇🏻

Do NOT say that! DO say that!
Sorry, can't help it.. Huge apologies for this fine misunderstanding…
To be honest, I take no clue how to handle this, so sorry I sympathise you completely! Let me provide several alternatives…
Information technology's not my department, why don't y'all go ask some other i? If I were you, I would be frustrated too! Let me loop my colleague from another squad in. He/she will assistance!
What office of "pitiful" in "I am sad" didn't you understand? Let me highlight over again that it'due south our bad but nosotros're on to information technology to solve the effect faster.
Pity and we are sorry for the inconvenience! I am on the same folio with you here. Could you please provide some details…
Sorry for the inconvenience! Is it working now? Thanks so much for your patience! The upshot is completely taken intendance of.
We regret any inconvenience this may crusade you… Thanks for bringing this up to us, mea culpa! Give us some time to get onto this..

10 customer service situations to say "Pitiful for the inconvenience"

In the eye of the moment, it's easy to give up on all the courtesy and professional training. With that in mind, nosotros've come upwards with possible customer service scenarios and included all the alternative ways to say you are lamentable.

You lot can use these templates in live conversation, email, or even telephone interactions and mix them up with the synonym expressions I provided above. Too, y'all tin can insert these in a thanks for order newsletter, if things went south. Ace your next "We apologize for the inconvenience" talk and always think of the right words:

1. Poor customer service

Dear [ customer proper noun ],

On behalf of [ company name ], I want to extend my sincerest apologies for the negative experience that you had with our client service agent.

I realize that [ amanuensis'south name ] was [ unhelpful/rude/unprofessional/etc. ] in solving the upshot. Your frustration at having not been properly directed to a supervisor is completely understandable.

At [ company name ], we pride ourselves on going the extra mile 24-hour interval by day to ensure that our customers' needs are being met to the full. I know that we have let yous down. We are actually distressing for that.

We do our all-time to train each of our representatives on how to properly handle our customers' issues.

Thanks for bringing this effect up to our attention. We are e'er looking for ways to meliorate our service, and your feedback is highly valued.

Should you need help in the future, please do not hesitate to contact me directly.

Sincerely,

[ Agent's proper noun ]

2. Delayed delivery

Beloved [ client name ],

I regret any trouble you lot may take experienced with our delivery service and the package you've ordered from us this [ day of calendar week ].

Equally you are our loyal customer, we desire you lot to be the beginning to know that in that location is a new supply this calendar week. You volition receive a bulletin from us when the items are available to order.

Please advise us on whether you lot would like to cancel your social club or have us transport a new package once information technology becomes available.

Again, we are sorry for the inconvenience.

All-time wishes,

[ Amanuensis's name ]

3. Billing issues

Dear [customer name] ,

Hope you lot are doing well. We exercise apologize for the problem concerning our billing organization and the corporeality charged previously. Our all-time agent is already taking care of your consequence and will get back to you with the solution.

To improve your experience, we [ extend the trial period/ offer a disbelieve, etc. ]. Kindly consider the data in the attachment.

Experience complimentary to reach out to me in case you need any help.

Best regards,

[ Agent's name ]

4. Refund request

Dear [ client's proper noun ],

Please, take my sincere apologies for the inconvenience you had experienced with usa recently. It's shocking given that we devote extra attention to every client and transaction.

Our team has taken steps to narrow downward the causes of this mistake and institute out that [ tell the cause of the fault without getting into specifics ]. This is our bad and we accept total responsibility.

To fix the situation, nosotros will provide y'all with a refund ASAP.

Thank you for your insightful feedback, we are improving our client service to eliminate such mistakes downwardly the road.

Sincerely,

[ Amanuensis'south name ]

v. System reanimation

Dear [ customer name ],

You lot might have noticed our [ app/system/service ] had a minor turbulence today. Mea culpa! All the problems are already taken care of and information technology won't happen once more.

It'south the first time that a downtime occurred since we launched and we deeply regret this incident. Delight, feel free to look through our full caption published on our [ blog ].

Don't hesitate to contact our team one time you come up with farther questions.

Take a nice one!

[ Amanuensis's proper noun ]

vi. Mass sad for the inconvenience message (after a downtime)

Dear [ customer name ],

I'm here to update yous on our service reanimation on [ appointment and time ]. Service was fully restored on [ fourth dimension ].

I realize this is disappointing and take my apology for any inconvenience this has caused you. Please be informed that our team has been working really hard to resolve these incidents. [ Clarify incident details ].

As a token of apology, we are [ issuing you a discount of X% for this month'south subscription/ gratuitous trial flow/ complimentary feature ]. If you experience this isn't enough, please let me know. We will discuss everything.

Have a great day,

[ Agent'due south name ]

seven. Bug problem

Dear [ customer proper noun ],

Unfortunately, a game-breaking bug has slipped through our devs' hands recently. Please, accept my sincerest apologies for the problem with [ insert your option ] you have been dealing with our production.

Our devs team has confirmed [ specify the event ] and they are working hard on resolving it.

We take prioritized this, and in some other X business days, this bug is completely fixed.

Customer experience is our superlative-of-mind priority, then we volition make certain we practice thorough testing to avoid such issues in the future.

We practise understand the severity of the upshot and the bear upon information technology might have on your business and would like to suggest a workaround until information technology is fixed. You can endeavour [ workaround ]. I hope this helps.

Feel gratuitous to [schedule a screen share session/ hop on a quick call to set everything upward/ conversation with us].

Best regards,

[ Agent'south name ]

8. Late reply

Beloved [ customer name ],

Oops! Sorry for the delayed respond. Mea culpa!

The affair is that [ explicate why you are tardily ]. I think we tin deal with the problem this way [ provide the solution ].

Enquire me questions if need be!

Best wishes,

[ Amanuensis'south name ]

9. Scheduled maintenance

Dear [ customer proper noun ],

Our squad is scheduling maintenance on our [ servers/platform ] for [ date, time, and duration of the maintenance ]. Distressing for the inconvenience caused to you in this regard.

This maintenance is extremely essential considering [ explain the importance of the maintenance and benefits to customers ]. So glad that you lot understand!

Cheers for being our customer.

Sincerely,

[ Agent'due south proper name ]

10. Clarifying a problem

Hello [ customer proper name ],

Cheers for reaching out to us apropos [ the issue ]. Our team is already on it. We appreciate your patience.

We took efforts to understand the trouble. Though it persists. The actions taken were [ enlist the actions ].

To streamline the process, we will need sure data from y'all. [ Enquire questions ].

Cheers for staying with us. No doubts, we'll find the solution.

Best wishes,

[ Agent's name ]

Lesser line

Your "sorry for the inconvenience" messages should be focused on ane mission: to win the client back. To succeed in this attempt, requite it one hundred and ten per centum.

Equally you can see, we didn't reinvent the wheel in our scenarios, just ordinary words expressed in an offbeat manner. Retrieve the basics: phone call a client by name, be friendly, exist specific, be creative in solutions. Plus, don't besprinkle your apologies with unsound statements. Information technology's OK to own mistakes.

To train that speech musculus of yours, decent all-in-i software is highly needed. Sign upward for a free fourteen-24-hour interval trial with HelpCrunch, the feature-packed support platform, and communicate with customers in a positive mode 🙏

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